FAQ

  • General Information

    I have plans to visit Long Beach, CA. Can I come by Ohana HQ for a visit?

    Unfortunately, due to machinery and a rather tight staff, we are unable to allow outside visitors at this time. Please catch us at local ukulele festivals and events throughout the year!

     

    Is it true that Ohana sets up each and every instrument before shipping to their dealers?

    Yes, we set up all of our instruments before shipping to our dealers. We check the construction of the instrument (body, neck, joints, frets, etc.), proper action, playability, finish, and verify intonation. Buzzing is never acceptable, and is also part of our inspection and setup process.

     

    Can I buy a ukulele directly from Ohana?

    We sell our ukuleles through authorized dealers only. Many are small mom-and-pop-type shops, and the vast majority are small-business operations. Supporting Ohana means supporting small businesses around the world! You can check out our Dealers search page, or send us a message with your general location and we’ll help find your nearest Ohana dealer. 

     

    I am opening up a shop and am interested in becoming an Ohana dealer. How do I do this?

    Thank you for your interest in our ukuleles! Please get in touch with our office by email at info@ohana-music.com or by phone at (562) 997-9080 so we can learn more about your vision and how we can partner to bring quality ukuleles to your location.

  • General Maintenance and Care

    Check out our blog for our full instrument care tips: Instrument Care Tips

    How often should I change the strings on my ukulele?

    The Aquila strings that came with your instrument should last a while. If you play often, say, 2 to 3 hours a day, then we would recommend changing them every 6 months. Another indication that the strings should be changed is a loss of proper intonation. The tuners will hold the strings in tune, but if any of the strings don’t intonate accurately then it is probably time to change that string. String buzzing (when it is not caused by other reasons) could be yet another sign that the string has deteriorated, and that is also time to replace it.

     

    Which strings do you recommend when it comes time to change them?

    All Ohana ukuleles are pre-strung with Aquila strings, unless otherwise noted. We work mainly with the string brands Aquila and Worth Strings, and each brand offers a great variety of strings for your ukulele.

     

    I've heard that I should use a humidifier with my solid wood ukulele to prevent structural damage due to environmental changes. Is there a humidifier you recommend?

    We currently carry the Oasis OH-18 Humidifier. They’ve been specifically designed for the ukulele, and hang from the two middle strings horizontally into the body of the instrument. Humidifiers are a good investment to help keep your ukulele hydrated and happy if you live in dry climates or use heating/air conditioning during inclement weather.

     

    I’m expecting the delivery of my ukulele in the mail later today, coming from a bit of a distance away. I was wondering if Ohana recommends letting it acclimate for a period of time before opening the shipment. If so, what are your specific recommendations?

    It is always a good idea to allow any all-solid instrument to acclimate for several hours; especially after air transit. Let the package stay in room temperature for 4-6 hours before unboxing it. After it’s unboxed, place the instrument in a case (if it’s not already in one) for several more hours before taking it out.

     

    I’d like to upgrade the tuners on my ukulele to Grover tuners, from the Klusson-style ones that were pre-installed. How would one go about such an endeavor?

    There will be a bit of handiwork to accomplish your desired modification. Luckily, the tuning post is of the same diameter, but the screws at the back of the headstock may need to be re-drilled. Grover 9NW, 9GW, or 9GB are all good candidates for replacement. If using a different metal tuner, be careful when removing the bushings to avoid damaging the top finish of the headstock.

  • Warranty: Parts & Repairs

    My ukulele has developed an issue that I believe is covered under the Ohana Limited Warranty. What steps do I take to make a claim?

    We’re sorry your ukulele has developed an issue. Please first get in touch with the Ohana Authorized Dealer it was purchased from. The dealer will need to verify the issue, causation, and date of purchase. Ohana will then work directly with the dealer to facilitate the warranty claim.

     

    I need a new part to replace one that has worn out due to normal wear-and-tear. Can you help me?

    We would be happy to send along a replacement part. Please call our office at (562) 997-9080 or email us at info@ohana-music.com for cost information, as it varies depending upon the particular part being replaced.

  • Unique Models: Replacement Strings & Tuning

    What is the model # of the string set for your tenor 8-string TK-70-8, and how are they strung?

    The GHS string set for the Ohana tenor 8-string is model “H-L8”. The string order of our TK-70-8 is strung as, from the top, Gg-Cc-EE-AA, or G4-G3-C5-C4-E4-E4-A4-A4.

     

    I just purchased your Tiple from my local Ohana Authorized Dealer. I’m really looking forward to playing your instrument. Is there any info with specs or warranty that you can email me? Is it “C” or “D” tuning with the LaBella strings? Any advice on pickups and recommendations for a case or bag?

    The Ohana Tiple is only recommended in C-tuning due to the high tension from the steel strings and this unique instrument’s short scale. The Ohana UCH-27L hardshell case will accommodate the TK-35-10 Tiple’s additional depth and length. GHS offers a Tiple string set with model # CU-TPL. These are steel and vintage bronze strings with ball ends. Starting from the bottom string with the A-course, they are 010 – 010 / 012 – VN26 – 012 / 015 – VN34 – 015 / 010 – VN22. LaBella also offers a Tiple string set with model # TP20. These are phosphor bronze wound strings with ball ends. Starting from the bottom string with the A-course, they are 010P – 010P / 013P – 026W – 013P / 015P – 034W – 015P / 010P – 022W. A skilled luthier can install a pick up of your choice, such as a MiSi or LR Baggs 5.0.

  • Unique Cases

    What type of case will fit my Ohana Vita ukulele?

    The best option for storing the soprano size Vita VK-70 would be the UCV-24 hardshell fitted case. The Vita series ukuleles will also fit in a UB-24 (10mm gig bag) or a UCS-24 (25mm soft case).

     

    Is there a specialty case made especially for my Ohana Sopranino?

    Yes, we offer two protective options designed especially for the Sopraninos. One is a 10mm fitted bag, the DB-19; the other option is a hardshell case in black, the UCH-19.

     

    Is there a specialty case made especially for my Ohana Sopranissimo?

    Yes, we offer two protective options designed especially for the Ohana Sopranissimos. One is a 10mm fitted bag, the DB-17; the other option is a hardshell case in black, the UCH-17.

     

    I purchased an Ohana Super Concert ukulele, the CK-35L. Do you offer a hardshell case for it?

    Yes. Our UCH-24L extended length concert hardshell case is specifically designed for the CK-35L Super Concert.

     

    I own both your soprano and concert pineapple-shaped ukuleles. Do you make a hardshell case for each of them?

    We have specialty cases available for most of our unique shape, scale, and vintage reproduction products. The UCP-21 is the hardshell case for your Ohana soprano pineapple, and the UCP-24 is for your Ohana concert pineapple.

     

    What hard cases can I purchase that would fit my Ohana OBU-22 acoustic bass?

    The three-quarter-size acoustic guitar case from the Gator brand, model GWE-ACOU-¾, fits the Ohana OBU-22 short-scale bass very well.

     

    I just purchased a new Bell Shaped SKB-35. I was wondering if your DB2 case could hold the Bell along with a tenor ukulele. Also, what would be the best case for just a Bell? Thanks!

    The bell-shaped uke will fit inside the DB2-27 soft case, so one compartment could be for the bell uke and the other for your tenor uke. By itself, the bell uke will fit into either a 10mm padded concert size gig bag (UB-24BK), or a 25mm padded soprano size gig bag (UCS-21BK).

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