FAQ

  • General Information

    I have plans to visit Long Beach, CA. Can I come by Ohana HQ for a visit?

    Unfortunately, due to machinery and a rather tight staff, we are unable to allow outside visitors at this time. Please catch us at local ukulele festivals and events throughout the year!

     

    Is it true that Ohana sets up each and every instrument before shipping to their dealers?

    Yes, we do set up our instruments before shipping to our dealers. We check the construction of the instrument (body, neck, joints, frets, etc.), proper action, playability, finish and verify intonation. Buzzing is never acceptable, and is part of our inspection and set up.

     

    Can I buy a ukulele directly from Ohana?

    We sell our ukuleles through authorized dealers only. You can check out the dealers page on our website, or email us with your city/state and we’ll find the nearest dealer.

     

    I am opening up a shop and am interested in becoming an Ohana dealer. How do I do this?

    Thank you for writing us at Ohana, and for your interest in our ukuleles! Please get in touch with our office at info@ohana-music.com or 562-997-9080 so we can learn more about your vision and how we can partner to bring quality ukuleles to your location.

  • General Maintenance and Care

    Check out our blog for our full instrument care tips:https://ohana-music.com/blogs/news

    I have an Ohana concert ukulele made of willow. Love it! How often should I change the strings? Is there a tutorial on how to change them?

    The Aquila strings that came with your instrument should last a long while. If you play often, like 2 to 3 hours a day, then we would recommend changing them every 6 months. Another indication that the strings should be changed is a loss of proper intonation. The geared tuners will hold the strings in tune, but if any of the strings don’t intonate accurately then it is probably time to change the string. String buzzing (when it is not caused by other reasons) could be another sign that the string has deteriorated, and that is also time to replace it.

     

    I have heard that I should use a humidifier with my solid wood ukulele to prevent structural damage due to environmental changes. Is there a humidifier you recommend?

    We currently carry the Oasis OH-18 Humidifier. They’ve been specifically designed for the ukulele, and hang from the two middle strings horizontally into the body of the instrument. It’s a good investment to help keep your ukulele hydrated and happy if you live in dry climates, or use heating/air conditioning during inclement weather.

     

    I’m expecting the delivery of my PK-25G later today, coming from Illinois to Massachusetts. I was wondering if Ohana recommends letting it acclimate for a period of time before opening the shipment. If so, what are your specific recommendations?

    It is always a good idea to allow any all-solid instrument to acclimate for several hours; especially after air transit. Let the package stay in room temperature for 4-6 hours before unboxing it. After it’s unboxed, place the instrument in a case (if it’s not already in one) for several more hours before taking it out.

     

    I’d like to upgrade the tuners on my ukulele to Grover, from the Klusson-style ones that were installed at purchase. How would one go about such an endeavor?

    There will be a bit of handy-work to accomplish your desired modification. Luckily, the tuning post is of the same diameter; the screws at the back of the headstock may need to be re-drilled. Grover 9NW, 9GW, or 9GB are all good candidates for replacement. If using a different metal tuner, be careful when removing the bushings to avoid damaging the top finish of the headstock.

  • Warranty: Parts & Repairs

    My ukulele has developed an issue I believe is covered under the Ohana Limited Warranty. What steps do I take to make a claim?

    We’re sorry your ukulele has developed an issue. Please get in touch with the Ohana Authorized Dealer it was purchased from. The dealer will need to verify the issue, causation and date of purchase. We will work directly with the dealer to facilitate the warranty claim.

     

    I need a new part to replace one that has worn out due to normal wear and tear. Can you help me?

    We would be happy to send along a replacement part. Please call our office at 562-997-9080 or email us at info@ohana-music.com for cost information, as it varies depending upon the particular part being replaced.

  • Unique Models: Replacement Strings & Tuning

    What is the model # of the string set for your tenor 8-string TK-70-8, and how are they strung?

    The GHS model for the tenor 8-string set is “H-L8”. The string order of our TK-70-8 is strung as, from the top, Gg-Cc-EE-AA, or G4-G3-C5-C4-E4-E4-A4-A4.

     

    Today I received my new Ohana Cedar and Acacia Super Soprano, and have been playing it all day. What a fantastic sound! And what a beautiful instrument. Which strings do you recommend?

    All Ohana Ukuleles are strung with Aquila strings, unless otherwise noted. In this case Aquila 7U for the concert scale strings are used on this Ohana super soprano.

     

    I just purchased your Tiple from my local Ohana Authorized Dealer. I’m really looking forward to playing your instrument. Is there any info with specs or warranty you can email me? Is it “c” or “d” tuning with the la bella strings, pickup advice and recommendations for a case or bag?

    The Ohana Tiple is only recommended in c tuning due to the high tension from the steel strings and this unique instrument’s short scale. The Ohana UCH-27L hard-shell case will accommodate the TK-35-10 Tiple’s additional depth and length. GHS offers a tiple string set with model # CU-TPL. These are steel and vintage bronze strings with ball ends. Starting from the bottom string with the A course, they are 010 – 010 / 012 – VN26 – 012 / 015 – VN34 – 015 / 010 – VN22. La Bella also offers a tiple string set with model # TP20. These are phosphor bronze wound strings with ball ends. Starting from the bottom string with the A course, they are 010P – 010P / 013P – 026W – 013P / 015P – 034W – 015P / 010P – 022W. A skilled luthier can install a pick up of your choice, such as a MiSi or LR Baggs 5.0.

  • Unique Cases

    What type of case will fit my Ohana Vita ukulele?

    The best option would be the hard shell fitted case, the UCV-24, in black. The Vita VK-70 series ukuleles will also fit in a UB-24 (10mm gig bag) or a UCS-24 (25mm soft case).

     

    Is there a specialty case made especially for my Ohana Sopranino?

    Yes, we offer two protective options designed especially for the SK-21. One is a 10mm fitted bag, the DB-19; the other option is a hard shell case in black, the UCH-19.

     

    Is there a specialty case made especially for my Ohana Sopranissimo?

    Yes, we offer two protective options designed especially for the Ohana sopranissimo O’Nino & O’Nina. One is a 10mm fitted bag, the DB-17; the other option is a hard shell case in black, the UCH-17.

     

    I purchased an Ohana super concert ukulele, the CK-35L. Do you offer a hard-shell case for it?

    Yes. Our extended length concert hard case, UCH-24L, is specifically designed for the super concert scale CK-35L.

     

    I own both of your soprano and concert pineapple-shaped ukuleles. Do you make a hard-shell case for each of them?

    We have specialty cases available for most of our unique shape, scale and vintage reproduction products. Model UCP-21 is the hard-shell case for your Ohana soprano pineapple, whereas UCP-24 is for your Ohana concert pineapple ukulele.

     

    What hard cases can I purchase that would fit my Ohana OBU-22 acoustic bass?

    The three-quarter size acoustic guitar case from the Gator brand, model GWE-ACOU-¾, fits the Ohana OBU-22 short-scale bass very well.

     

    I just purchased a new Bell Shaped SKB-35. I was wondering if your DB2 case could hold the Bell along with a tenor ukulele. Also, what would be the best case for just a Bell? Thanks!

    The bell-shaped uke will fit inside the DB2-27, so one compartment could be for the bell uke and the other for your tenor uke. By itself, the bell uke will fit into either a 10mm padded concert size bag (UB-24BK), or a 25mm padded soprano size bag (UCS-21BK).